Dancentro Marketplace Seller Rules

1.1You must not list, sell or offer any of the following:

• Alcohol, tobacco, vapes and e-cigarettes, and related products.
• Drugs, controlled or prescription medicines, and substances that are illegal in the UAE.
• Weapons, ammunition, knives made for fighting, and anything that looks like a weapon.
• Counterfeit items, and replicas or copies of branded goods that use another company's name, logo or design without permission.
• Stolen goods, or goods you do not have the right to sell.
• Adult or sexual products and content.
• Items that are unsafe, recalled, or banned by UAE law.
• Digital products (such as music and videos), services and lessons. The Marketplace is for physical items only for now.
• Items made to order or customised after the Buyer orders. Every item must be ready stock.

1.2Dancentro may remove any listing that breaks this section, or that we reasonably think may break it. We may also ask you to prove that an item is genuine and that you have the right to sell it.

1.3If you are not sure whether an item is allowed, write to info@dancentro.com before you list it.

2.1Real photos. Show the real item that the Buyer will receive. Do not use another seller's photos or images from the internet. Pictures made by AI may be used only as extra decoration, never as the picture of the item itself.

2.2No contact details. Photos, titles and descriptions must not contain phone numbers, email addresses, social media names, website links or QR codes. All contact between you and the Buyer must stay on the Platform.

2.3True description. Write the real size, colour, material, brand and condition. Items must be new unless the listing clearly says otherwise and the condition is described honestly. Do not hide defects.

2.4Ready stock only. List only items you have in stock now. Keep the stock number correct. If an item is sold out, set it to zero or hide the listing at once.

2.5Honest prices. You must sell at the price shown in the listing when the Buyer pays. If you show a discount, the old price must be a real price that you really charged before. You are responsible for any permit that the law requires for sales or promotions.

2.6Arabic information. For Buyers in the UAE, product information, invoices and contracts must be available in Arabic where the law requires it. You are responsible for this information.

2.7Edits. If you change a listing in a material way (for example the photos, the item or the price), Dancentro may check it again before it is shown.

3.1Dispatch within 3 business days. You must ship every paid order within 3 business days after payment. Business days are Monday to Friday, except UAE public holidays.

3.2Tracking. Give the Buyer a tracking number through the Platform when you ship. Use a courier that gives proof of delivery.

3.3Proof of delivery. Keep the proof of dispatch and of delivery. If a Buyer says the item did not arrive, and you cannot show proof, Dancentro may decide the dispute in the Buyer's favour.

3.4Packing. Pack items so that they arrive safely and clean. Hygiene items must be sealed.

3.5Late orders. If you have not started dispatch 10 days after the delivery date promised in the listing, Dancentro may cancel the order and refund the Buyer. The refund comes from your Stripe account.

3.6Out of stock. If you cannot fulfil an order, cancel it through the Platform at once so that the Buyer is refunded. Do not make the Buyer wait.

3.7Honour the order. Send exactly the item, size, colour and quantity that the Buyer ordered. Do not replace an item without the Buyer's written agreement.

4.1Reply within 3 working days. Answer Buyer messages and dispute requests within 3 working days.

4.2Messages are about orders only. Use Platform messages only for questions about products and orders. Do not use them for advertising, and do not send Buyers to another website, app or shop.

4.3Stay on the Platform. Do not ask or encourage a Buyer to pay, order or communicate outside the Platform to avoid the commission. This includes sharing your own contact details to move the sale elsewhere.

4.4Be respectful. Do not insult, threaten, discriminate against or pressure Buyers, Dancentro staff or other sellers.

4.5Ratings must be honest. Do not write ratings for your own shop, ask friends or family to rate you, pay for ratings, or pressure Buyers to change or remove a rating.

4.6Buyer data. Use a Buyer's name, address and contact details only to deliver the order and handle returns. Do not keep them for marketing and do not share them with anyone else.

5.1One set of return terms. Dancentro publishes the Marketplace Buyer Terms. You cannot make them worse for the Buyer. You may be more generous, and you may add product information (care, size chart) that does not conflict with them.

5.2Change of mind. Accept returns for any reason within 15 days after delivery, if the item is unused, has its tags and is in its original packaging. Hygiene items that are unsealed or opened may be refused, unless they are faulty or not as described.

5.3Faulty, wrong or undelivered items. Refund the Buyer in full, including the original delivery fee, and pay the return shipping. The law applies without any time limit set by our terms.

5.4Refund in good time. Refund the Buyer within 7 days after the returned item arrives.

5.5Disputes. If you and the Buyer disagree, Dancentro may review the case and decide. You must give your evidence (photos, tracking, proof of delivery, messages) within 3 working days of our request. If we decide that a refund is due, we may start the refund and it is paid from your Stripe account.

5.6Refunds and commission. If an order is refunded, Dancentro refunds the commission in the same proportion.

6.1What can happen. If you break these rules or the Seller Terms, Dancentro may, depending on how serious it is: remove a listing, hide your listings, limit your shop, cancel and refund orders, suspend or close your shop, and use the other rights in the Seller Terms. For serious or illegal conduct we may act at once and report it to the authorities.

6.2Your right to object. If we take action against you, you may object by email to info@dancentro.com within 7 days. We will answer within 10 business days. The email must give your shop name and the reasons why you think the action is wrong.

6.3Changes to these rules. We may update these rules. For material changes we will give at least 15 days' notice in the Seller Dashboard, or less where the law or an urgent safety or legal issue requires it. A change to the commission follows the Seller Terms.

6.4Language and contact. The English version is the only binding version. Translations are for information only. Contact: Dancentro L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates. Email: info@dancentro.com.