Dancentro Marketplace Buyer Terms

1.1Dancentro L.L.C-FZ ("Dancentro", "we") runs the Marketplace on dancentro.com. For items sold by Sellers, the sales contract is between you (the "Buyer") and the Seller. Dancentro is the platform and does not own, store or ship the goods. Items labelled "Sold by Dancentro" are sold by Dancentro itself.

1.2These terms set the rules for returns, refunds, cancellations and disputes for all shops. A Seller cannot make them worse for you. A Seller may be more generous. If a Seller's shop information conflicts with these terms, these terms prevail.

1.3Nothing in these terms limits any right you have under UAE law, including your legal rights to return, exchange, refund and warranty for online purchases. A term that tries to do so is void.

2.1The price, delivery fee and delivery time are shown before you pay. The price includes VAT where it applies. No fee is added that was not shown to you.

2.2The Seller must honour the price and information in the listing when you place your order, even if the listing contains a mistake.

2.3You pay through Stripe. The payment goes to the Seller's own Stripe account. Dancentro does not hold your money. Dancentro's commission is taken from the Seller's side and does not increase your price.

2.4Before the Seller has dispatched your order, you may ask the Seller through the Platform to cancel it. If the order has not been dispatched when the Seller reads your request, the Seller must cancel it and refund you in full. If the order has already been dispatched, it cannot be cancelled. You may then return it under section 4 once it arrives.

3.1Every item in the Marketplace is in the Seller's ready stock. The Seller must dispatch your order within 3 business days after you pay and must give you a tracking number.

3.2The risk of loss or damage stays with the Seller until you receive the goods.

3.3If your order has not been dispatched 10 days after the delivery date promised to you, Dancentro may cancel the order and refund you. You can also ask us to do this.

3.4If your order did not arrive and the Seller cannot show proof of delivery, Dancentro may refund you.

4.1You may return an item for any reason within 15 days after delivery if it is unused, still has its tags and is in its original packaging.

4.2Hygiene items, such as underwear and swimwear, cannot be returned once they are unsealed or opened, unless they are faulty or not as described.

4.3To return an item, open a request through the Platform. The Seller will tell you how to send the item back.

4.4For change-of-mind returns, the Buyer pays the return shipping. The Seller must refund the price of the item, and the original delivery fee if the whole order is returned, within 7 days after the returned item arrives.

5.1If an item is not delivered, is not as described, arrives damaged or defective, or is counterfeit, you are entitled to a full refund, including the original delivery fee. Our terms set no time limit for this, and the law applies.

5.2In these cases the Seller pays the cost of returning the item.

5.3The Seller must honour the warranty stated in the listing and the warranty the law requires.

6.1Refunds are paid to your original payment method through Stripe. The Seller pays them from the Seller's own Stripe account. Dancentro does not hold your money.

6.2If you and the Seller cannot agree, open a dispute through the Platform. The Seller must reply within 3 working days. If the Seller does not reply, or the two of you still disagree, Dancentro will review the case and decide whether a refund is due.

6.3Dancentro's decision is final for payment purposes on the Platform. It does not limit your legal rights, including your right to go to the courts or to the consumer protection authorities.

6.4You may rate a Seller after your order. Ratings must be honest and based on your own experience.

6.5For any complaint, you can also write to info@dancentro.com.

7.1The Seller issues you an electronic invoice for your order and sends it with the shipment or by email.

7.2We share your name, delivery address and contact details with the Seller only so that the Seller can deliver your order and deal with returns. Dancentro's Privacy Policy explains how your data is used and your rights.

7.3These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes go to the courts of Dubai. We do not require arbitration for consumer disputes.

7.4The English version of these terms is the only binding version. Translations are for information only.

7.5We may change these terms. A change applies to orders placed after the new version is published. Orders already placed stay under the version that applied when you ordered.

7.6Contact: Dancentro L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates. Email: info@dancentro.com.